Rental Info

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Booking Your Trip

Booking your rental vehicle can be done over the phone or on our website, Online reservations can be done on your lap top or a mobile device and takes minutes to do. We will ask for information about your trip to Maui as well as some personal information. Start with choosing your pickup location, either the OGG- Kahului Airport or Go Rent-a-Car Maui’s location at the 2000 Maui Veterans Highway in Kahului.  Dates and times: Please be sure to select the exact dates and times in which you would like to pick up and return your vehicle, Remember to select a return time that is about 2 hours prior to your scheduled departure, this would give you enough time to return your rental safely, check in to your flight, pass security and so on.  Extras: If you are traveling with a baby or a child, we offer top of the line baby car seats (click for more information about our car seats) and boosters as an option to add to your reservation, For your connivance, Baby seats and boosters will be installed in the vehicle prior to your arrival. There is an option to add a pair of Tommy Bahama’s beach chairs. Pre paid fuel is an option that lets you return your rental with any amount of fuel in the tank. CDW and roadside assistance- please scroll down to read more about those options.  Personal Information: Renters must be at least 21 years old, and must be able to provide the following information: full name, date of birth, driver’s license number, expiration and state/country of issuance, personal auto insurance provider, valid credit card information, traveling cell phone number, email address and physical address.  Any notes, flight information or special needs can be added in the “Additional Comments” box located at the end of the booking page.

Airport Self Pickup

You have arrived at the OGG- Kahului Airport, what now?  Check your email to find our “Rental Vehicle Pickup/Return instructions” email. Note: This email will be sent to you by the time you land on Maui. Follow our simple instruction and find your rental vehicle at the OGG airport parking lot located about 100 yards across from baggage claim exit. Pictures of your vehicle will be attached to show the exact location as well as the current condition of the vehicle (condition report) we encourage our costumers to document any pre existing scuffs, dents, scratches, etc and email back to us . The key to your rental will be located in a lockbox placed on the vehicle. Please keep in mind an up to $15 parking fee will be required to exit the airport parking lot.

Returning Your Vehicle

On your return date, please be sure to top off the gas tank, clean the car as best you can and snap pictures of the front, passenger side, back and driver’s sides of the vehicle. This procedure is to ensure that no damage has been done to the vehicle during the rental period, and protects you from being subject to the assessment of damage fees. Note: Go Rent a Car documents vehicle condition and takes pictures of vehicles prior to rental pick-ups for comparison and proof that no damage has been done during your rental period, these pictures are emailed to the costumer ahead of pickup.

When dropping off your vehicle at the airport public parking lot, please be sure to follow our return instructions card located in the glove compartment.

Payments

At the end of the booking process, you will need to enter your credit card information to hold your reservation. We accept all major credit cards. Our website is secure and payment information is encrypted. We do not charge a deposit upon booking, Your card will be charged a non refundable $1 to validate your credit information. On the day of your arrival you will be charged the full amount of the reservation including all taxes and fees. You will receive a receipt to the email address on file.

Cancellation Policy

Our cancellation policy is very simple and straightforward. We do not charge for cancellations outside of 48 hours from your date and time of arrival. If you cancel within 48 hours of your date and time of arrival, the cancellation fee is $65. Cancellation of your booking can be done over the phone or email- (808)866-0286 / Gorentacarmaui@gmail.com

Early Returns- No refunds will be issued for remaining days, No Exceptions.

Taxes And Fees

The State of Hawaii imposes a car rental surcharge of $5 per day, and the General Excise tax rate is 4.166% of total rental cost. An airport parking fee of up to $15 will be required to exit the parking lot.

Manage Reservations

Make changes or cancel your existing reservation up to 48 hours prior to your arrival free of charge. You can add a driver, change your date or time of arrival, change your desired pick up or drop off location, all can be done over the phone or send us an email with your reservation code and the desired change. We will take care of it for you. Note that we can only guarantee changes that we have approved.                      phone or email- (808)866-0286 Gorentacarmaui@gmail.com

Insurance

Go Rent a Car LLC is commercially insured and licensed in the State of Hawaii. All car rental costumers must have an active personal auto insurance policy during the rental period, our commercial liability policy will be secondary to yours . For complete insurance disclosure, please see our Rental Agreement page. CDW: Go Rent A Car offers rental customers a Collision Damage Waiver for an additional $10 per day. The CDW offers you complete protection in case of a collision or damage to your rental vehicle. whether it was your fault or the other driver’s.  The CDW has a $1,000 deductible; renter is responsible for the first $1,000 in damage repair costs, and the CDW will cover the rest.

What To Do In Case of An Accident

In the event of a collision, first check that everyone is ok, then call 911. If medical attention is needed, ask for an ambulance. You must file a police report in any case. Then, notify us of the situation.

Roadside Assistance: Our emergency roadside assistance is available for only $5 per day and covers Key Lockout Service, Jump-Start Service, Flat Tire Assistance, Tire Replacement and Fuel Delivery.

Contact Us Page

We value your feedback! your pleasant experience is our most important goal.  Please let us know about your rental experience so far. Whether you have positive feedback or suggestions for improvement, we want to hear from you! Please feel free to contact us with any questions or concerns as well. call/email: (808)866-0286 / Gorentacarmaui@gmail.com

Other Important Information

-Please follow the simple return instructions card located inside the glove compartment for a correct and safe return to avoid unnecessary penalties.

– Smoking inside the rental vehicle is strictly prohibited and will carry an up to $250 cleaning charge!

– No unauthorized drop offs allowed. Your rental car must be dropped off at the location and time selected at the time of booking unless authorized by one of our representatives.

-Fuel Tank should be returned full as it was at the time of pickup. Returning your rental with less then a full tank will carry a $15 recovery fee in addition to fuel cost.

– We work hard to deliver clean vehicles to our customers. We appreciate your consideration in keeping your rental vehicle clean at all times.

For a complete list of rules and regulations please review our rental agreement.

We appreciate your business and wishing you a safe and unforgettable trip!

Aloha,

– Go Rent a Car Team