Rental Info

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Booking Your Trip

During the booking process we will ask for information about your trip to Maui as well as some personal information.

You can choose from three pickup locations: Kahului Airport- OGG (free), Go Rent a Car’s location (free) or a location of your choice ($15 delivery fee).

Dates and times: please be sure to select the dates and times you would like to pick up and return your car, and provide us with your flight information, if applicable, in case of delays.

Personal Information: Vehicle renters must be at least 21 years old, and must provide us with the following information: full name, date of birth, driver’s license number and state of issuance, personal auto insurance provider, valid credit card information including billing address, traveling cell phone number, email address, and physical address where you will be staying on Maui.

Picking Up Your Vehicle

OGG Airport pickup instructions: Your rental vehicle will be waiting for you at the airport public parking lot which is just across the road from baggage claim exit.  You will receive an email and a text message to your cell phone by the time you arrive on Maui. These will include everything you need to know about where to find and how to pick up your rental vehicle including pictures of the location. The key will be located in a lockbox placed on the vehicle. Please keep in mind an up to $15 parking fee at the exit from the parking lot.

Dropping Off Your Vehicle

On your return date, please be sure to fill up the gas tank, clean the car as best you can and snap pictures of the front, passenger side, back and driver’s sides of the vehicle. This procedure is to ensure that no damage has been done to the vehicle during the rental period, and protects you from being subject to the assessment of damage fees.

Note: Go Rent a Car documents vehicle condition and takes pictures of vehicles prior to rental pick-ups for comparison and proof that no damage has been done during your rental period, these pictures are emailed to the costumer ahead of pickup.

When dropping off your vehicle at the airport public parking lot, please be sure to follow our return instructions card located in the glove compartment.

Payments

At the end of the booking process, you will need to enter your credit card information to hold your reservation. We accept all major credit cards. Our website is secure and payment information is encrypted.

We do not charge a deposit upon booking; on the day of your arrival you will be charged the full amount of rental including all taxes and fees.

Cancellation Policy

Our cancellation policy is very simple and straightforward. We do not charge for cancellations outside of 48 hours from your date and time of arrival. If you cancel within 48 hours of your date and time of arrival, the cancellation fee is $65. Cancellation of your booking can be done on the “Manage Reservations” page of our website.

Early Returns- No refunds will be issued for remaining days.

Taxes And Fees

The State of Hawaii imposes a car rental surcharge of $3 per day, and the General Excise tax rate is 4.166% of total rental cost. An airport parking fee of up to $15 will be applied to any after hours airport pickups and drop offs. Our hours of operation are 8am to 6pm Monday through Saturday.

Manage Reservations

Make changes or cancel your existing reservation up to 48 hours prior to your arrival on our “Manage Reservations” page. You can add a driver, change your date and/or time of arrival, or change your desired pick up or drop off location. You will receive a confirmation email if your requested changes can be accommodated. Note that we can only guarantee changes that we have approved.

Insurance

Go Rent a Car LLC is commercially insured and licensed in the State of Hawaii. All car rental costumers must have an active personal auto insurance policy. For complete insurance disclosure, please see our Rental Agreement page.

CDW: Go Rent A Car offers rental customers a Collision Damage Waiver for an additional $10 per day. The CDW offers you complete protection in case of a collision or damage, whether it was your fault or the other driver’s.  The CDW has a $1,000 deductible; renter is responsible for the first $1,000 in damage repair costs, and the CDW will cover any costs over $1,000.

What To Do In Case of An Accident

In the event of a collision, first check that everyone is ok, then call 911. If medical attention is needed, ask for an ambulance. You must file a police report. Then, notify us of the situation.

Roadside Assistance: Our emergency roadside assistance is available for only $5 per day and covers Key Lockout Service, Jump-Start Service, Flat Tire Assistance, Tire Replacement and Fuel Delivery.

Contact Us Page

We value your feedback! Please take a few minutes to tell us about your rental experience. Whether you have positive feedback or suggestions for improvement, we want to hear from you!

Please feel free to contact us with any questions or concerns as well.

Other Important Information

– Smoking inside the rental vehicle is strictly prohibited!

– No authorized drop offs allowed. Your rental car must be dropped off at the location and time selected at the time of booking.

– We work hard to deliver clean vehicles to our customers. We appreciate your consideration in keeping your rental vehicle clean at all times.

For a complete list of rules and regulations please review our rental agreement.

We appreciate your business and wish you safe and fun travels.

Aloha,

– Go Rent a Car Team