Here you will find the answers to some of our most frequently asked questions.
Should you need any further information, please feel free to Contact us.
What is the minimum age requirement to rent a car?
Renters must be at least 21 years of age, have a valid drivers license as well as a valid credit/debit card and a current auto insurance policy.
Is there a fee for underaged drivers under 25 years old?
No, There is no underage fee when you rent from us, 21 and older pays the same. All you need to show upon booking is a proof of insurance, a valid driver’s license and pay for your rental with a credit card.
Is there a minimum rental period requirement?
Five days is the minimum rental requirement. Rentals for less than five days will be charged for five days and “return early”. Note: Our rental policy is no refunds for early returns, no exceptions.
What taxes and fees am I paying in addition to my rental rate?
Taxes: The State of Hawaii imposes a surcharge of $5 per day for rental vehicles, along with GET tax (sales tax) of 4.17% on total rental cost.
Fees: A parking fee of up to $15 will applied to after hours returns. Keep in mind an up to 15$ parking fee upon your rental pickup at the Kahului Airport (OGG). $1 to hold your reservation, we charge no deposit and cancelation is free up to 48 hours prior to rental pickup, cancellation fee is $65.
How do I make changes to my existing reservation?
You can make changes to your reservation by email or by phone. Just contact us with any changes you would like to make and we will take care of it for you.
What kind of insurance do I get with my rental car?
Our commercial liability insurance policy meets the minimum requirements of the State of Hawaii, and acts as secondary insurance to your personal auto insurance policy. You can choose to purchase a CDW (Collision Damage Waiver) from us which will provide you with a full coverage for your rental vehicle with a $1000 deductible.
Can I get full coverage on my rental vehicle?
You sure can, by adding a CDW (collision damage waiver) to your reservation while booking your rental car on our website. This is full coverage for your rental vehicle. CDW costs $10 per rental day and has a costumer deductible of up to $1,000.
Once I arrive at the Kahului airport- OGG, how do I find and pick up my rental car?
Once you have landed on Maui, refresh your email inbox to find our pickup/return instruction email. This email will be sent to you by the time you land on Maui with all the information you need in order to pickup and return your rental. it will include a map to show you where to walk to from baggage claim, a set of photos of the vehicle for location and condition report purposes as well as your lockbox code and more important information. To check out or print our instructions page for self pickup at the Kahului airport Click Here
Where at the airport do I drop off the car at the end of my rental period?
Park your rental vehicle in the Kahului Airport public parking lot and follow the return instructions found in the vehicle glovebox.
Do I need a credit or debit card in order to rent a vehicle?
Yes, we except all major credit cards and debit cards.
What do I do in the event of a accident?
Call 911 and file a police report. Collect all insurance information from the other party involved in the accident. Then, notify us of the situation and we will respond accordingly.
What do I do in case of an emergency such as a flat tire, dead battery, lost key, wet key etc..?
If you have not purchased our roadside assistance option for an extra $5 per day, we charge a flat fee of $165 for assistance, including tire replacement, jump start and lockout service. Renter will be charged $200 for a lost of damaged key.